Redesign (part 1)

A client of ours spent this vacation re-designing their own website. This morning they want to deploy their new site. The send me a 16mb Microsoft publisher file.

I tell them they need to zip the html / php files as well as the images. 5 minutes later I receive a zip file..... all that it contains is the desktop shortcut to Publisher, all neatly zipped up. Every client I deal with I die a little inside.